RETURNS & REFUNDS

The Styling Republic does not offer refunds on change of mind purchases. Only faulty or damaged products may be returned and must be approved by us prior to making the return. Any returns must be made within 7 days of receiving goods at customers own expense. Goods must be returned using original courier or transport company. All items must be returned in original, undamaged packaging with discussed furniture courier. In certain circumstances we may authorise an exchange or refund. If damage is incurred by a courier in the return process, that is not an approved furniture courier, The Styling Republic cannot be held liable and credit/exchange will not be issued.

DISCLAIMER

All of our products are handmade by artisans in small batches in Indonesia. Each piece is made of natural materials so imperfections and irregularities are to be expected however imperfections are what adds character and uniqueness to our pieces. Due to the handmade nature of the products, items may not look exactly as pictured. As wood has a natural grain throughout, each piece will have different tones and variations. Our leather is hand dyed so no two cowhides are the same. Each piece of leather varies in colour and texture, with some that have freckles and scars just like humans do. Some of our solid timber products, for example the Molly Stool is a solid piece of timber, it will start to form cracks and open up, adding to its personality. It won't split in half, but due to the natural movement of a solid piece of timber, much like a tree, it will change over time adding to its charm.

PRE ORDERS

Some of our product is sold on a pre order basis. Prior to placing your order, please ensure that you are happy to wait specified wait times for your items. Due to the current nature of shipping and logistics, there have been minor delays in getting our stock to our warehouse in the usual time frames. 

SALE ITEMS

For all products purchased on sale, there is a strict no returns, exchange or refund policy. All items purchased in sales are deemed as final sale. Please ensure you are happy with the item prior to purchasing.

DISCOUNTS & SALES

1. Please be aware that the $50 discount for your initial purchase does not apply to homewares or ceramics in this campaign.

PRODUCT CARE

All TSR products are hand crafted so need to be looked after with the utmost care. We recommend waterproofing and conditioning any leather goods to extend the life of the leather. Any teak is to be wiped down with a damp cloth. Our rattan items is safe to be wiped with furniture polish and a microfibre cloth. Alternatively use a soft dry brush to remove any dirt from tough to reach areas.

PENDANT INSTALLATION

All of our pendants come unwired. We highly recommend a qualified electrician install all of our pendants to ensure it is wired correctly and safely. 

MIRROR INSTALLATION 

We highly recommend the use of a professional handyman to install all of our mirrors. Hanging instructions are provided for our Zoe Mirrors. However, once mirror/s are delivered and signed off on by the receiver, it is then in the customers hands. We take no responsibility for any damages or breakages during mirror installations and will not refund or replace any items damaged by customers. If there are any damages to your mirror/s upon delivery, please notify us immediately. 

To ensure you install your Zoe Mirror correctly, we advise that you always keep your Zoe Mirror standing upright, never lay it flat. A minimum of three people is required for safe installation. Please see installation instructions below. 

You will need:

• Stud Sensor

• A milk crate

• 6 x Nails

• Liquid Nails (match glue colour to rattan)

• Rattan pieces

• A drill 

Instructions:

1. Locate the studs in your wall using a stud sensor and mark them out with pencil and masking tape.

2. Measure out your mirror placement. We recommend using a milk crate to help determine the perfect placement height for Zoe.

3. Place your Zoe Mirror on the milk crate with a towel in between the mirror and the crate to avoid scratching the frame.

4. Line the mirror up with the marks on the wall for the studs.

5. When you have accurately lined up your mirror to the marks, pre-drill holes and counter sink your screws. Zoe requires 6 screws in total.

6. First you will need to fasten the bottom four screws to anchor the mirror, then fasten the top two to hold it to the wall.

7. Once Zoe is secured to the wall, make up your rattan circles out of the rattan pieces provided. 

8. Place rattan circles over the screws using liquid nails. This hides the holes in the frame to give the illusion that the mirror is floating on the wall. 

NOTE: Please use a person who has a good understanding of power tools and is familiar with wall studs to ensure the procedure is completed correctly. The Styling Republic takes no responsibility for any damages or breakages during mirror installations and will not refund or replace any items damaged by customers. If there are any damages to your mirror/s upon delivery, please notify us immediately.

SMS Collection Terms and Conditions

1. Introduction:**
These terms and conditions ("Terms") govern the collection, use, and storage of SMS (Short Message Service) details provided by you. By submitting your SMS details, you accept and agree to be bound by these Terms.

2. Collection:**
We collect your mobile number solely for the purpose specified at the point of collection or as otherwise provided in these Terms.

**3. Purpose:**
Unless otherwise specified, we collect your SMS details to provide updates, promotions, news, and other relevant notifications related to our services and offerings.

**4. Storage & Protection:**
Your SMS details will be stored securely and will be accessible only by authorised personnel. We implement appropriate technical and organizational measures to ensure the security of your data.

**5. Sharing & Disclosure:**
We will not share, sell, or distribute your SMS details to third parties unless required by law or with your explicit consent.

**6. Opt-Out:**
You can opt out of receiving SMS notifications at any time by following the instructions provided in the SMS or by contacting us directly. Once you opt-out, you will no longer receive any SMS notifications from us.

**7. Changes to Terms:**
We may modify these Terms from time to time. Any changes will be communicated to you through appropriate channels. Continued use of our services after such modifications shall constitute your consent to such changes.

**8. Compliance with Australian Laws:**
All data collection practices are in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as any other applicable Australian regulations and standards.

**9. Grievance Redressal:**
If you have any concerns or complaints regarding how we handle your SMS details, please contact us sales@thestylingrepublic.com. We will endeavor to address all concerns promptly.

**10. Consent:**
By providing your SMS details, you confirm that you are over the age of 16, and you give us your express consent to receive SMS messages as described in these Terms.